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Centre for Eye Health (CFEH) recently conducted two surveys in order to see what optometrists and people assessed at the Centre thought of our service.
Findings from a survey of 312 optometrists who regularly refer clients at-risk or suspected of eye disease for advanced imaging, showed that the vast majority agreed that CFEH:
• is a useful resource;
• is responsive to individual needs; and
• provides high quality reports that are easy to understand.
In a separate survey of 650 clients, satisfaction was exceptionally high with 80% rating the service as excellent and an additional 17% as above average.
This survey also revealed that following their consultation at CFEH:
• 15% were diagnosed with an eye disease;
• 19% were on-referred to another health-care practitioner;
• 42% required a follow-up examination to monitor any changes of concern;
• 9% had commenced treatment.
For many of these people, assessment at CFEH has allowed them to commence treatment sooner than they may otherwise have, therefore improving their chance of preserving vision.
Importantly, more than 70% of clients assessed at CFEH live outside of inner Sydney, proving that people are willing to travel to access the best in diagnostic services, particularly when provided at no charge.
According to one client who responded to the survey "Your staff combined absolutely professional behaviour with kindness and courtesy, from the time of my first phone call to make the appointment through to the time of my departure."